Maxim Facilities Management has managed the cleaning of golf clubs across the North of England for over 10 years. Our specialist service offering for golf clubs is specifically tailored to meet the requirements of the modern golf club and its members.
We understand that golf clubs need a different approach than most other businesses when it comes to cleaning. Due to the seasonal nature of the game, requirements differ over the course of the year and can even differ throughout the week. At Maxim we understand this and have developed a unique service offering tailored specifically for golf clubs. Our offering is designed to deliver the highest levels of customer service and provide an outstanding customer experience to ensure members remain happy and visitors visit again.
Our primary goal is to deliver industry leading cleaning and facilities management services that offer outstanding value for money and which ensure your club house offers the most enjoyable golfing experience possible.
As part of our broad range of golf club facilities management services, Maxim offers:
We know just how competitive it has become for memberships and that is imperative that your club house and its facilities remain perfectly presented at all times. We believe that the golfers experience continues straight from the course and often a lasting impression is made on the 19th hole. From monthly quality assurance analysis – delivered by your dedicated contract manager – through to documented Service Level Agreements and Key Performance Indicators, that ensure the highest operational standards, we will ensure the highest level of service is consistently delivered and maintained at all times.
Maxim FM is an independent company focused on service delivery; we are well respected in our sector and accredited by a range of official bodies. Most notably, ISO 9001:2008 and ISO 14001:2004 as well as being a corporate member of the British Institute of Cleaning Science (BICSc), the largest independent professional membership and educational body within the cleaning industry. In fact, our level of service is that good that we were recently awarded the Service Award at the North East Business Awards. Read more about that here.
Our managers are experts in what they do. As part of our quality assurance program our managers will visit your site at least twice a week to ensure the operation is running smoothly. Further to this, your clubhouse will undergo a full quality audit every month at a minimum to ensure cleanliness and hygiene standards are being maintained at the highest levels.
We strongly believe that our staff are our greatest asset. It is well known that a happy workforce is a productive one, and we understand that as a customer you want ensure that your suppliers are ethical employers. With this in mind, we have developed a staff welfare program that we believe is one of the best in the industry.
We are committed to the on-going training and development of our staff and we believe that our effective training and development helps us attract and retain high quality people. Our extremely successful Maxim STARs scheme provides our employees and clients with a way to recognise our cleaning operatives for their hard work and commitment.
Read more about our employees here.
Maxim Facilities Management has provided daily cleaning, periodic holiday cleaning, ground maintenance and supply of consumables for Newcastle High Schools for Girls for approximately seven years.
The quality of service we receive is very good and, when required, the on-site supervisor, contract manager or other senior head office staff are always available to discuss any matters. If any issues do arise, they are resolved quickly and with a minimum of fuss.
I have personally been involved with the cleaning contract for over five years and during that period we have renegotiated and renewed our contract twice rather than go to market – both times have been seamless. Also, we have recently merged with another school and Maxim FM have successfully organised the transfer of staff to create one team, again seamlessly.
I would have no hesitation in recommending Maxim FM.
Maxim FM has been operating within Valley Gardens Middle School for approximately five years now. They came at a difficult time, when cleaning staff were unhappy with each other; there was also a lot of sickness.
Along with the school Maxim have helped turn this situation around. We now have very little sickness, the staff have a good professional relationship and are indeed happy. Along with Maxim I met with the staff on a regular basis, we work with the staff to discuss any issues or requirements they may have. We are always open to the ideas the cleaning staff may have, making them feel a valued team member.
The school is immaculately clean; comments are always made from the general public and the school staff on how nice the school looks. A lot of this is down to Maxim and their staff. We as a school believe in team work and consider Maxim FM staff to be part of this structure.
I will happily recommend Maxim to any professional business who may be thinking of using them.
